FAQS :


Q : How do I make a purchase?

A : Find through all our collections: Sangeeta Boochra, New Arrivals, Earrings, Bangles, Necklace, Celebrity Look for Silver Centrre. Once you've got an item, click on the 'Add to Cart' button. A message will come on the screen that "Success: You have added product to your shopping cart!. If you wish to continue browsing, click on 'Cart' button. To complete your order, click on 'Check Out' button.
 

Q : Do I need to set up an account to place an order?

A : NO. You can find through the collections and easily check out by Guest Checkout without creating an account.

Signup with us and you'll get the following benefits through your Silver Centrre account:

- Track your orders and review past purchases.

- Save your address and card details so you can shop even quicker next time.

- Manage your account details, address and email.

To create an account, simply click on 'SIGN IN' and then 'REGISTER NOW' to fill in your details.

 
Q: I have forgotten my password. What should I do?

A: If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the SIGN IN page.

 
Q : How should I know the products you sell are authentic?

A : As this is the official online store of Silver Centrre we guarantee that every item we sell is 100% authentic and that the materials used are true.

Please note that we are unable to comment on the authenticity of any items that are not purchased from www.silvercentrre.com
 

Q : What size should I choose?

A : Most rings and bangles are sold by free size. Or they are adjustable and fits all.

In addition, if you have any enquirers regarding sizes then simply email to info@silvercentrre.com
 

Q : Can I re-order an item that is sold out on the website?

A : Yes. You can reorder an item that is sold out on our website. As our products are handcrafted it could take up to 7-10 days from making to deliver.

 
Q: What payment methods does Silver Centrre accept?

A : We accept payments via PayPal, Cash on Delivery, Net Banking, Debit Card, Credit card and Bank Transfer.

If you are not able to make a payment via the above listed methods, please send us an e-mail at info@silvercentrre.com and we will assist you best options for payment.
 

Q : Is it safe to use my Debit and credit card online at Silver Centrre?

A : At Silver Centrre, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and Debit and Credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

 
Q: Where is my order?

A: We dispatch all orders within 2-3 working days. Once your order has been dispatched you will receive an email confirmation of your shipping details.
 

Q: How long will it take for my order to get delivered?

A: Orders within India are shipped via Speed Dart and are delivered within 5-7 working days.

International orders are shipped via one of the two following carriers:

Speed Dart - delivery time: 6-7 business days, and EMS - delivery time: 10 business days.
 

Q : Do you ship internationally?

A : Yes, we do ship internationally to over a 220 countries via UPS , FEDEX , DHL , EMS
 

Q : How much duties and taxes will I have to pay?

A : VAT, duties and taxes will be applicable as per your country's regulations. In some cases, you may be required to pay the additional customs/RAS/VAT/ duty value to the courier company in order to receive your order.

 
Q : Is my package insured?

A : Against theft and accidental damage during insertion at the shipping address are insured. Once your items arrive at the specified delivery address and are signed, they are no longer covered by insurance.

 
Q : My order will be shipped in what packaging ?

A :
Your order will be delivered to you in our special boxes which does not break or bend in transit – as jewellery is fragile so we take utmost care.

 
Q : Can I exchange the jewellery I buy online at Silver Centrre store?

A : We do not have an exchange policy.